Effective Date: 01/01/2026

Private Home Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, forms, communications, and services.

By accessing our website or submitting information to us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Parent or guardian name

Email address

Phone number

County and general location

Nurse applicant information

B. Protected Health Information (PHI)

When applicable and authorized, we may collect:

Child name and date of birth

Medicaid ID number

Medical diagnoses and care needs

Physician and hospital information

Medical equipment requirements

Clinical documentation related to eligibility and care

C. Professional & Employment Information

Nurse credentials, licenses, and certifications

Employment eligibility documentation

Background and onboarding records

D. Technical Information

IP address

Browser type

Device information

Website interaction data

2. How We Use Information

We use collected information to:

Determine eligibility for the Georgia Pediatric Program (GAPP)

Coordinate in-home nursing care

Communicate with families, nurses, and referral partners

Process applications, referrals, and documentation

Maintain compliance with Medicaid and state regulations

Improve our services and operational efficiency

Respond to inquiries and support requests

We only use information for legitimate healthcare, operational, and administrative purposes.

3. HIPAA & Data Protection

Private Home Solutions follows HIPAA-aware practices when handling Protected Health Information.

We implement administrative, technical, and physical safeguards to protect sensitive data, including:

Secure forms and encrypted uploads

Restricted staff access to PHI

Internal audit tracking

Secure storage of documents and communications

We do not sell or misuse personal or health information.

4. How Information Is Shared

We may share information only when necessary and permitted, including:

With Medicaid, GAPP administrators, and authorized government entities

With healthcare providers involved in care coordination

With internal staff responsible for intake, authorization, and care management

With secure technology providers used to support our operations

We do not share personal or health information for marketing purposes outside of Private Home Solutions.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

Improve website performance

Understand user behavior

Enhance user experience

You may adjust browser settings to disable cookies, though some features may be affected.

6. Communications (SMS, Email, Phone)

By submitting your contact information, you consent to receive communications related to:

Eligibility determination

Application status

Documentation requests

Care coordination

Employment or onboarding updates

Message and data rates may apply. You may opt out of non-essential communications at any time.

7. Data Retention

We retain information only as long as necessary to:

Provide services

Meet legal, regulatory, and compliance obligations

Support audits and reviews

When no longer required, information is securely archived or disposed of according to applicable regulations.

8. Your Rights

Depending on applicable law, you may have the right to:

Request access to your information

Request corrections to inaccurate information

Request restrictions on certain uses or disclosures

Withdraw consent where permitted

Requests may be submitted using our contact form or through our support team.

9. Children’s Privacy

Our services involve pediatric care coordination. Information related to minors is collected only with parental or legal guardian consent and handled with heightened security and confidentiality.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in regulations or business practices. Updates will be posted on our website with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website’s contact form.

Acknowledgment

By using our website or submitting information, you acknowledge that you have read and understand this Privacy Policy.