Effective Date: 01/01/2026

Thrive at Home Solutions, LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal, healthcare, and communication-related information. This Privacy Policy explains how we collect, use, safeguard, and share information obtained through our website, forms, communications, and services.

By accessing our website or submitting information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Parent or guardian name

Email address

Phone number

County and general location

Nurse applicant information

B. Protected Health Information (PHI)
When applicable and authorized:

Child name and date of birth

Medicaid ID number

Medical diagnoses and care needs

Physician and hospital information

Medical equipment requirements

Clinical documentation related to eligibility and care

C. Professional & Employment Information

Nurse credentials, licenses, and certifications

Employment eligibility documentation

Background and onboarding records

D. Technical Information

IP address

Browser type

Device information

Website interaction data

2. How We Use Information

Information is used strictly for legitimate healthcare, operational, administrative, and compliance purposes, including:

Determining eligibility for the Georgia Pediatric Program (GAPP)

Coordinating in-home nursing care

Communicating regarding applications, documentation, onboarding, and care coordination

Maintaining compliance with Medicaid and state regulations

Responding to inquiries and providing support

3. HIPAA & Data Protection

Thrive at Home Solutions, LLC follows HIPAA-aware practices when handling Protected Health Information. We implement administrative, technical, and physical safeguards including secure forms, restricted access, encrypted storage, and audit tracking.

We do not sell, rent, or misuse personal or health-related information.

4. How Information Is Shared

Information may be shared only when necessary and permitted, including:

Medicaid, GAPP administrators, and authorized government entities

Healthcare providers involved in care coordination

Internal staff responsible for intake, authorization, and care management

Secure technology providers and subcontractors that support our operations

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors is permitted solely for operational support services such as customer service, system functionality, or compliance.

Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

5. Cookies & Tracking Technologies

We may use cookies or similar technologies to improve website performance and user experience. You may disable cookies through your browser settings.

6. Communications (SMS, Email, Phone)

By submitting your contact information, you consent to receive communications related to:

Eligibility determination

Application or documentation updates

Care coordination

Employment or onboarding notifications

Message and data rates may apply. Communication preferences and opt-out options are managed according to our Terms of Service.

7. Data Retention

Information is retained only as long as necessary to provide services, meet legal and regulatory obligations, and support audits. Data is securely archived or disposed of when no longer required.

8. Your Rights

Depending on applicable law, you may request access, correction, or restriction of certain information uses. Requests may be submitted through our website contact form.

9. Children’s Privacy

Information related to minors is collected only with parental or legal guardian consent and handled with heightened confidentiality and security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Policy Updates

This Privacy Policy may be updated periodically. Updates will be posted with a revised effective date.

12. Contact Us

Questions regarding this Privacy Policy may be submitted through our website contact form.